Verification and resupply calls, handed to agents.

Better Health is a modern medical supplier delivering diabetes, incontinence, urology, ostomy, and wound care supplies to people managing chronic conditions at home. Alongside the supplies themselves, members get peer support coaching from people living with the same condition, plus education and resources, so no one feels lost or alone.

That model depends on insurance working quietly in the background. Better Health works with Medicare and dozens of other plans, and handles referrals and coverage end to end so members and their providers don't have to.

A coverage check before every box

No supplies ship until eligibility and benefits are confirmed. Across Medicare and dozens of plans, that means a steady stream of portal lookups and payer phone calls. The work is repetitive and detail-heavy, it grows with every new member, and mistakes surface later as denied claims or missed shipments.

Better Health handed it to Shasta's eligibility and benefits agent. The agent checks coverage electronically, calls the payer when the portal falls short, and writes the result back to Better Health's systems. Unusual cases route to the team with full context. Today, the huge majority of Better Health's verification runs end to end through the agent.

“What surprised us most about Shasta Health was how quickly we were up and running. Now, the huge majority of our insurance verification is seamlessly processed through their AI agent. Their team is extremely professional, and their support very responsive. Could not recommend them more!”

Resupply without the phone bank

DME supplies run out on a schedule, and every refill starts with a phone call to confirm the member still needs the supplies, still uses them, and wants the next shipment. It used to take a human on the line for every member, every cycle.

Shasta's calling agent now runs those resupply calls, following the same strict workflows Better Health's team used, question by question. It confirms usage and need, records the answers, and tees up the refill.

What changed

Better Health was up and running quickly, without a drawn-out integration project or new tooling to learn. Verification largely processes itself, and the team sees only the cases that need a human. Resupply calls run through the calling agent instead of a phone bank. And as Better Health's plans and payer mix evolve, Shasta's team adjusts the workflows alongside them.